| Banquet Bartender |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 05/04/2010
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Description:
To provide prompt and professional service to all customers and to practice all established control systems required in the dispensing of all alcoholic beverages. To maximize beverage sales while observing all liquor laws and company policies and regulations. |
Requirements:
Exercises good public and customer relations skills at all times; Controls all beverage service to ensure customers do not become intoxicated in accordance with liquor and hotel and company policies and regulations; Dispenses all alcoholic beverage; Prepares all drink orders as required and to charge for such orders as they are prepared and in the appropriate manner; Complies with all liquor laws and all health regulations; Performs all side duties such as cleaning, garnish preparations, miscellaneous preparations, stocking, etc.; Washes and sanitizies all glasses and utensils; ensures all alcohol is removed from counters and tables prior to required closing times; Takes the initiative to greet guests in a friendly, courteous, and warm manners; Other duties as assigned. |
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| Room Attendant |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 02/23/2010
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Description:
To clean rooms and halls in hotel performing a variety and combination of duties. |
Requirements:
Cleans rooms, restrooms, and corridors; Makes beds; Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner; Dusts furniture and equipment, polishes metalwork, such as fixtures and fittings; Washes walls, ceilings, and woodwork, washes windows, door panels, and sills; Transports trash and waste to disposal areas; Replenishes bathroom supplies such as shampoos, soaps, and towels; Replenishes supplies, such as drinking glasses and writing supplies; Abides by the regulations set forth by the Material Safety Data Sheets; and other duties as assigned. |
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| Guest Service Representative |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 05/05/2010
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Description:
This position is responsible for exceeding our guest expectations by providing them with impeccable guest service, beginning with check in service to departure. |
Requirements:
Communicates with guests by demonstrating professionalism, friendliness, sophistication and confidence; Provides consistently outstanding customer service to enhance the experience for each guest; Expedites guest checkin/out in a courteous and timely fashion; Guides guests to their service location and ensures the "flow" of their experience; Receives guest complaints and determines course of action, referring to management as needed; Closes out the guest experience at check out by finalizing retail recommendations from technicians, soliciting comments about their experience, and providing a fond farewell; Answers incoming calls using the standard greeting in a timely manner; Communicates current and ongoing promotional programs, services and packages to guests by demonstrating in-depth knowledge of offerings; Suggest add-on services to maximize sales; and other duties as assigned. |
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| Lounge Server |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 04/14/2010
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Description:
To serve alcoholic veberages to patrons in lounges, at banquet functions, and on occasion in the restaurants. |
Requirements:
Takes orders from customers; Serve shots (jiggers) for comsumption within the establishment; Serves bottled beer or draws draft beer from kegs; Serves mixed alcoholic beverages; Sells unopened bottles of alcoholic and non-alcoholic beverages to be taken from premises when licensed for sale of packaged goods; Receives payment for amount of sale and makes change; Reports to work for scheduled shifts, on time and in uniform in accordance with company policy; Knows and complies with all company policies and procedures pertaining to this position and its duties; Takes the initiative to greet guests in a friendly, courteous, and warm manner; and other duties as assigned. |
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| Lead Cook |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 05/21/2010
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Description:
To produce and use knowledge of a la carte cooking and act as line leader, giving directions to others on production line. |
Requirements:
Use knowledge of a la carte cooking, meat temperatures and presentation to create a finished product that is consistent with dinner entrees and gourmet dining; Prepare all orders turned in by wait staff, ensuring that all orders are cooked quickly and according to order; Ensure that food leaves kitchen in peak condition; To produce all sauces and compounds and cook all food in the appropriate manner such as poaching, sauteing', etc.; Prep food products using standard food preparation techniques; Learn menus, recipes, preparation and presentation; and other duties as assigned. |
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| Pool Server |
Contact Name: Carolyn Dilport
Contact Phone: 4172431774
Date Posted: 04/14/2010
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Description:
To perform a comgination of duties in an efficient, quiet and effective manner which facilitates food service and thereby provides a positive impression for the guest. |
Requirements:
Takes orders from customers in pool areas; Serve drinks for comsumption within the establishment; Serves bottled beer or draws draft beer from kegs; Serves mixed alcoholic beverages; Sells unopened bottles of alcoholic and non-alcoholic beverages to be taken from premises when licensed for sale of packaged goods; Receives payment for amount of sale and makes change; Reports to work for scheduled shifts, on time and in uniform in accordance with company policy; Knows and complies with all company policies and procedures pertaining to this position and its duties; Takes the initiative to greet guests in a friendly, courteous, and warm manner; and other duties as assigned. |
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| Rounds Cook |
Contact Name: Carolyn Dilport
Contact Phone: 4172431774
Date Posted: 05/21/2010
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Description:
To demonstrate and practice a knowledge of a la carte cooking and act as line leader giving directions to others on production line. |
Requirements:
Demonstrates a knowledge of a la carte cooking, meat temperatures and presentation consistent with dinner entres and gourmet dining; Prepares all orders turned in by servers and ensures all orders are cooked quickly and according to order; Ensures that food leaves kitchen in peak condition; Learns menus, recipes, preparation and presentation; Ensures that all food is stored in proper containers and at proper storage and holding temperatures; Cooks only sufficient food in advance to cover expected business volume to maintain quality; Prepares all food needed by other kitchen departments which is best prepared by this department; and other duties as assigned. |
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| Reservationist |
Contact Name: Carolyn Dilport
Contact Phone: 4172431774
Date Posted: 07/01/2010
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Description:
To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner so as to create a positive impression and increase hotel occupancy. |
Requirements:
Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions; Keeps records of room availability, rates, etc.; Makes confirms, and cancels reservations, usually over the telephone, fax or other reservation systems; Completes travel agent commissions on a daily basis; Assists group rooms coordinator inputting rooming lists or making changes to current rooming lists; Reviews reservations made the previous day to ensure alerts, comments and detailed requests have been forwarded to the appropriate department; Distributes V.I.P. reports nightly; Tracks and bills "no-show" guests; Attends and is involved in monthly front desk meetings; Communicates effectively with front office, sales, and other hotel employees; and other duties as assigned. |
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| Spa Attendant - Concierge |
Contact Name: Carolyn Dilport
Contact Phone: 4172431774
Date Posted: 07/09/2010
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Description:
This positions base wage is $8.50 per hour and is responsible for assisting all Chateau Spa guests with exceptional customer service. |
Requirements:
Ensures the WTS Experience for members and guests by maintaining the standards set in WTS' Basics to Ecxellence (BTE), WTS' Mission Statement/Values, Standards and Expectations, and WTS' Brand Standards; Adheres to policies of the facility and WTS International; Reports any incident or accident to the Spa Director; Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash; Restocks all linens in locker rooms and appropriate guest areas; Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up; Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day; Distributes and places linens in spa rooms, closets, and dispensary; Escorts spa guest to changing areas in a courteous and timely manner; Explains the set-up and workings of the locker rooms, bathroom, and shower to the guests; Performs laundry duties, if applicable, including washing, drying and folding linen; Ensures all areas are clean and replenishes supplies as needed; Understands the basics of the spa menu and products in order to communicate knowledgeably with guests; Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events; and other duties as assigned. |
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| Night Cleaner/Housekeeping Utility |
Contact Name: Carolyn Dilport
Contact Phone: 4172431774
Date Posted: 07/22/2010
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Description:
This positions base wage is $9.00 per hour and is responsible for maintaining assigned areas in a clean and sanitary condition by performing specialized cleaning tasks. |
Requirements:
Must be able to follow instructions; Must coplete assingments in a timely manner; Able to work unsupervised and achieve excellent work performance; Keep buildings in clean and orderly condition; Perform heavy cleaning duties; shampooing rugs, washing windows and walls; Strip, seal, finish, and polish floors; Notify manager soncerning the need for major repairs or additions to operating systems; Move heavy furniture, equip,ent and supplies; Responsible for removing all trash and waste from work areas; Abides by the regulations set forth by the material Safety Data Sheets (MSDS) when using chemicals; and other duties as assigned. |
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| Restaurant Manager |
Contact Name: Debbie Crosby
Contact Phone: 4172431772
Date Posted: 07/24/2010
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Description:
This position is to manage the restaurant's operations, maintaining established cost and quality standards so as to ensure superior service and maximize profits. |
Requirements:
Develops short term and long term financial and operational plans for the restaurant which support the overall objectives of the company; Prepares the annual budget; Monitors the performance of the restaurant through verification and analysis of customer satisfactions systems and financial reports. Initiates corrective actions; Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints; Initiates corrective actions; Implements and maintains sales/marketing programs. Develops new programs which result in an increased level of customer satisfaction and operational excellence; Establishes and maintains a pro-active human resouce function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations; Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the restaurant; Maintains a security function which protects both the assets of the restaurant and the personal safety of employees and customers; Implements and maintains effective two-way communication systems which reach all employees; and other duties as assigned. |
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| Room Service Server |
Contact Name: Carolyn Dilport
Contact Phone: 4172431774
Date Posted: 07/24/2010
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Description:
This positions base wage is $5.00 per hour plus tips with the responsibility of serving meals to hotel guests according to established rules of etiquette, and to ensure a more pleasant stay. |
Requirements:
Replenishes supplies of clean linens, silverware, glassware, and dishes at the room service station; Answers room service phone within three rings, answers questions, and takes orders from guests; Relays order to kitchen and/or the bar; Arranges orders on service trays, ensuring flair, sanitation, and timeliness of delivery; Collects trays delivered to keep hallways clear and assist the guest through the removal of food; Completes restaurant side work as deemed necessary by management, as well as replenishes supplies and prepares for the next meal; and other duties as assigned. |
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| Dining Room Utility |
Contact Name: Carolyn Dilport
Contact Phone: 417.243.1774
Date Posted: 07/24/2010
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Description:
This position pays base wage of $7.50 per hour and is responsible for a combination of duties in an efficient, quiet and effective manner which facilitates food service and thereby provides a positive impression for the guest. |
Requirements:
Carries dirty dishes from dining room to kitchen; Replaces soiled table linens and sets tables with silverware and glassware; Replenishes supply of clean linens, silverware, glassware and dishes in dining room; Decorates service bar and supplies it with food, such as soups, salads, and desserts; Replenishes service bar with utensils and dishes; Serves ice water and butter to patrons; Cleans and polishes sneeze guard, glass shelves and doors of service bars and equipment such as coffee urns and cream and milk dispensers; Assists wait staff as deemed necessary by management to service guests in a timely manner; May run errands and deliver food orders to meeting rooms; and other duties as assigned. |
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| Dining Room Server |
Contact Name: Carolyn Dilport
Contact Phone: 417.243.1774
Date Posted: 07/24/2010
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Description:
This positions is tipped position and is responsible for serving meals to patrons according to established rules of etiquette. |
Requirements:
Serves ice water and/or coffee upon greeting the table; Presents menu do diner, suggesting dinner courses, appropriate wines, and answering qustions regarding food preparation; Writes order on check and relays order to kitchen or bar and serves courses from kitchen and service bars; Garnishes and decorates dishes preparatory to serving; Serves patrons from dish at table on occasion; Observes diners to fulfill any additional request and to perceive when meal has been completed; Totals bill and accepts payment or refers patron to cashier; Completes restaurant side work as deemed necessary by management; Replenishes supplies and prepares for the next meal; and other duties as assigned. |
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