| Sweet Shoppe Attendant |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 02/25/2010
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Description:
To perform a combination of duties in an efficient, quiet and effective manner with facilities food service and thereby provides a positive impression for the guest. |
Requirements:
Greets the guest upon entering the Sweet Shoppe and asking them what they would like; Answers questions concerning the menu items and preparation; Records each transaction in the MICROS and collects payment; Garnishes and decorates dishes preparatory to serving; Serves patrons to fulfill any additional request and to perceive when the dessert has been completed; Completes Sweet Shoppe side work as deemed necessary by management; Replenishes supplies and prepares for the next shift; Inspects Sweet Shoppe area for neatness and cleanliness; and other duties as assigned. |
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| Banquet Server |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 02/22/2010
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Description:
To set up banquet table linens, place settings and center pieces, serve all food and beverages and clear away all dishes and table linens in a professional manner and in compliance with company standards. |
Requirements:
Sets up all banquet table linens, china, silverware, glassware, and center pieces; Sets up all server and beverage stations; Sets up all perishable items for banquet service such as bread, butter, and cream; Serves all food and beverages to banquet guests; Clears away all dishes and items used in the service of a banquet, including the linens; Ensures the proper storage of all items from equipment to perishable foods; Maintains work areas in a clean and orderly fashion; Prepare for futures banquets by folding napkins, filling condiments, and performing other duties as required.
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| Banquet Bartender |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 02/22/2010
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Description:
To provide prompt and professional service to all customers and to practice all established control systems required in the dispensing of all alcoholic beverages. To maximize beverage sales while observing all liquor laws and company policies and regulations. |
Requirements:
Exercises good public and customer relations skills at all times; Controls all beverage service to ensure customers do not become intoxicated in accordance with liquor and hotel and company policies and regulations; Dispenses all alcoholic beverage; Prepares all drink orders as required and to charge for such orders as they are prepared and in the appropriate manner; Complies with all liquor laws and all health regulations; Performs all side duties such as cleaning, garnish preparations, miscellaneous preparations, stocking, etc.; Washes and sanitizies all glasses and utensils; ensures all alcohol is removed from counters and tables prior to required closing times; Takes the initiative to greet guests in a friendly, courteous, and warm manners; Other duties as assigned. |
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| Laundry Attendant |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 02/22/2010
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Description:
To tend laundering machines to clean articles such as wearing apparel, sheets, blankets, and other linens used by the hotel and guests. |
Requirements:
Loads articles into washer and adds specified amount of detergent, soap, or other cleaning agent; Starts machine that automatically washes and rinses articles; Lifts clean, wet articles from washer and places them successfully into wringers and driers for measured time cycles; Sorts dried articles according to identification number or type; Folds and places items in appropriate storage bin and Queen Mary's; Irons all table linens; Change chemicals as needed for service of laundry items; May operate washing, drying and folding machines to complete all laundry tasks; Abides by the regulations of the Material Safety Data Sheets when using chemicals and other duties as assigned. |
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| Laundry Driver |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 02/22/2010
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Description:
To provide ongoing pickup and delivery for laundry, as well as assist with production of service as needed. |
Requirements:
Pull all dirty linen from the laundry chute in hotel; Sort linen items and inventory as requested by management; Deliver soiled linens, towels, and other items to laundry for cleaning; Transport cleaned laundry, deliver and distribute for use in the hotel; Deliver and retrieve laundry items to and from the Spa; Bring dirty umbrellas to laundry for cleaning; Assist laundry attendants with workload as needed; Change chemical as needed for service of laundry items; May operate washing, drying and folding machines to complete all laundry tasks; Abides by the regulations of the Material Safety Data Sheets when using chemicals and other duties as assigned. |
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| Room Attendant |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 02/23/2010
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Description:
To clean rooms and halls in hotel performing a variety and combination of duties. |
Requirements:
Cleans rooms, restrooms, and corridors; Makes beds; Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner; Dusts furniture and equipment, polishes metalwork, such as fixtures and fittings; Washes walls, ceilings, and woodwork, washes windows, door panels, and sills; Transports trash and waste to disposal areas; Replenishes bathroom supplies such as shampoos, soaps, and towels; Replenishes supplies, such as drinking glasses and writing supplies; Abides by the regulations set forth by the Material Safety Data Sheets; and other duties as assigned. |
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| Houseman |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 02/23/2010
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Description:
To perform a combination of tasks which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. |
Requirements:
Moves and arranges furniture; Turns mattresses as required; Hangs draperies as required; Dusts furniture and equipment; Polishes metalwork and furniture; Collects soiled linens for laundering and receives and stores linen supplies in linen closet; Refurnishes rooms with supplies, towels, etc., as required; Supplies own cleaning cart with appropriate supplies for shift; May deliver television sets, ironing boards, baby cribs, and roll-away beds to guest rooms; Sweeps, scrubs, waxes, and polishes floors, using brooms, mops, and powered scrubbing and waxing machines; and other duties as assigned. |
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| Guest Service Representative |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 02/23/2010
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Description:
This position is responsible for exceeding our guest expectations by providing them with impeccable guest service, beginning with check in service to departure. |
Requirements:
Communicates with guests by demonstrating professionalism, friendliness, sophistication and confidence; Provides consistently outstanding customer service to enhance the experience for each guest; Expedites guest checkin/out in a courteous and timely fashion; Guides guests to their service location and ensures the "flow" of their experience; Receives guest complaints and determines course of action, referring to management as needed; Closes out the guest experience at check out by finalizing retail recommendations from technicians, soliciting comments about their experience, and providing a fond farewell; Answers incoming calls using the standard greeting in a timely manner; Communicates current and ongoing promotional programs, services and packages to guests by demonstrating in-depth knowledge of offerings; Suggest add-on services to maximize sales; and other duties as assigned. |
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| Security Officer |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 02/23/2010
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Description:
To patrol hotel premises in order to maintain order, enforce rules and regulations and insure observance of applicable laws. |
Requirements:
Patrols lobbies, corridors, and public rooms; Confers with management, interviews guests and employees and interrogates persons to investigate complaints, thefts, vandalism, etc; Investigates reported disturbances; Warns or ejects trouble makers and cautions careless persons; Obtains assistance for accident victims and files accident reports; Assists management and enforcement officers in emergency situations; May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property; Takes the initiative to greet guests in a friendly, courteous, and warm manner; and other duties as assigned.
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| Catering Manager |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 02/25/2010
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Description:
The generation of top line catering revenue for the hotel by maximizing all revenue potential and up-selling additional events/amenities whenever possible to build additional revenues. |
Requirements:
Prompt handling and follow-up for small meetings/events with or without guestrooms. Follow up on leads either by phone or in person qualifying the customers' needs and dates for the event to determine if the business is a good fit for the property. Return client inquiries within 24 hours. Negotiation as well as accurate and timely completion of contracts and banquet event orders (BEO). Identify and price out the customers needs for the event, up-selling where possible, and closing the sale with the customer by collecting the customer's deposit and signature on the BEO. Communicate group details/changes to all hotel departments, coordinating the customer's needs with other property business and activities to ensure the customer's expectations are met and the property operates as efficiently as feasible. Enforces hotel policies. Present potential business at Stand-Up Meetings to determine best mix of customers for hotel to attain budgeted revenues. Conduct pre- and post-conference meetings with client and hotel staff to ensure each event meets client's expectations. Present at BEO and Staff meetings whenever possible. Manage customer orders through the planning, presentation, and collection stages and assisting the hotel to meet budgeted banquet revenues. Other duties as assigned. |
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| Lounge Cocktail Server |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 03/04/2010
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Description:
To serve alcoholic veberages to patrons in lounges, at banquet functions, and on occasion in the restaurants. |
Requirements:
Takes orders from customers; Serve shots (jiggers) for comsumption within the establishment; Serves bottled beer or draws draft beer from kegs; Serves mixed alcoholic beverages; Sells unopened bottles of alcoholic and non-alcoholic beverages to be taken from premises when licensed for sale of packaged goods; Receives payment for amount of sale and makes change; Reports to work for scheduled shifts, on time and in uniform in accordance with company policy; Knows and complies with all company policies and procedures pertaining to this position and its duties; Takes the initiative to greet guests in a friendly, courteous, and warm manner; and other duties as assigned. |
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| Concierge |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 03/08/2010
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Description:
To improve the guests' experience while at the hotel by arranging for specific services and providing needed information. |
Requirements:
Offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions; Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or for travel; Reports suspicious behavior of patrons to hotel security personnel; Acts as hostess for morning coffee service; Supplies guests with travel information, such as transportation rates, routes, and schedules; Arranges for cleaning, laundering, and repair of guests clothing and other items; Handles all V.I.P. requests including ordering of products and turndown service; Arranges for sending and receiving of packages; Assists Administrative Assistant in duties such as authorizing credit applications; Takes the initiative to greet guests in a friendly and warm manner; and other duties as assigned. |
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| Line Cook |
Contact Name: Carolyn Dilport
Contact Phone: 417-243-1774
Date Posted: 03/09/2010
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Description:
To produce all orders required by business volume and supervisor as quickly and efficiently as possible and to produce the highest quality product. Also to produce all orders on an a la carte basis and to prep for buffets, banquets, salad bars, and hor d'oeuvres. |
Requirements:
Opens up each morning preparing and organizing the station and cooking all food necessary to start serving; Prepares all items for lunch; sauces, soups, buffet entrees, and switch over from breakfast to lunch at the assigned time; Rearranges the line and steam table to facilitate luncheon cooking and service; Learns menus, recipes, preparation, and presentation; Ensures that all food is stored in proper containers and at proper storage and holding temperatures; Cooks only sufficient food in advance to cover expected business volume and to maintain quality; Prepares all food for next shift and for the following day as required and directed by Supervisor; Maintains the work area, including all counter tops, utensils, equipment, and refrigeration in a clean and sanitary condition in accordance with state, county, and company health regulations and work safety regulations; and other duties as assigned. |
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